We were to check-in on Friday 14th of July.Do to a...

We were to check-in on Friday 14th of July.Do to a situation with my boyfriend credit card we wasn't able to check-in. We left the hotel.So the next day his check is account they charge his account for a room we wasn't staying. We back home now and they are still took money out again after the manager stated they were going to refund his money.Plus poor customer service.