I ve been a member here for 3+ years. Love the fit...

I ve been a member here for 3+ years. Love the fitness classes. However I ve cancelled due to terrible customer service. Very easy to book classes on line, but if you need to cancel it s very frustrating. The phones take so long to answer, if at all, and there are fines if not cancelled. Website never been very good and no cancelling option on line. Swimming area is filthy, experienced when swimming lessons are on. They need to up their game. I need to add, not the staffs fault. They need to upgrade systems, particularly telephone management.