Kyle Richardson

Review of BMW of Murray

I went to this dealership for repairs on my BMW ba...

I went to this dealership for repairs on my BMW based upon reviews from Google but I wish I had receive service that warranted 5 stars. I had an outside drivers door handle that was not working and I had made an appointment for a diagnosis whether it could be repaired or had to be replaced. I was told that it would take approximately 1 hour to diagnose at $95 per hour.

First, I had an appointment at 10am for my repair and I informed the service writer that I had to wait for the car since I lived about 75 miles away. I arrived about 9:45 but my car was not pulled into the service bay until approximately 11am. At that point I was already becoming slightly irritated but it wasnt until the service writer came out and said that it would be $115 per hour instead of the $95 that I was quoted that I started to become upset (to myself). Of course I protested and he left for a few minutes and then came back and said they could do it for $95/hour.

Finally, two hours later they came out and told me that it was broken and couldnt be repaired. That's what I thought the diagnosis would be so I wasnt surprised, but when they showed me the cost to replace the door handle is when I was completely floored. They wanted $400 in labor (4 hours) and about $230 for the parts! I knew this was too high so I opted to not repair the handle at that time and I left 4 HOURS AFTER I ARRIVED FOR A 1 HOUR DIAGNOSIS!

I went home and ordered an OEM BMW handle for half the price of the dealer and found a local repair shop that quoted me $100 to do the repair. I ended up taking it to that dealer and they repaired it for the $100 that I was quoted. 1/4 THE COST OF THE DEALER! I understand that the dealer will be a bit more expensive than other repair shops and needs to make a profit but at 4x the price of other repair shops? That is just the dealer trying to be greedy and take advantage of the customer.

I will never return to this dealership again and I caution others to avoid the service department at all costs. Their sales and parts departments may be fine since I didnt have any dealings with them but the serivice department was a complete joke and makes the entire dealership look bad.

EDIT: Now that I read other's reviews a bit closer I notice that most of the negative reviews on Google refer to the service department. That just backs up my review and obviously their service department needs some changes in order to bring it up to BMW standards.