Matthew Luczak

Review of William Tell Restaurant & Banq...

My wife and I had chosen this hotel/venue to host ...

My wife and I had chosen this hotel/venue to host our wedding. Our experience started nearly 3 years ago with them and every step of the way we felt like we were treated like royalty or celebrities.



As far as our wedding day, everything went smoothly. The food and staff were phenomenal, not only to us, but to all of our guests. It wasn't brought to our attention until the following day that there were a few hiccups during the night that the staff had fixed without notice to allow us and our guests to enjoy our special night. We couldn't have pictured the reception being anymore beautiful than it was. Our guests raved about the venue, food, and service and how gorgeous the atrium hall was decorated.

The package we had selected included a complimentary one night, one year anniversary, stay at their hotel. Fast forward one year later, we booked our stay. As soon as we walked through the door, we were greeted by the front desk staff member, Beth, who not only remembered us from our wedding day, but she was kind enough to upgrade to a suite and informed the rest of the hotel staff that it was our one year anniversary. We also received vouchers for dinner and breakfast at the William Tell Restaurant. When we went to dinner, we were greeted by Daniel, who was also our server. He immediately congratulated us on our anniversary and brought us two toasting glasses, one non-alcoholic for my pregnant wife. His service throughout dinner was more than perfect. He was attentive, concerning, and sincere. He even showed us out, shook my hand, and thanked us for coming in. Proving to us, yet again, that the employees at this hotel take their job seriously and enjoy the work they do, providing exceptional customer service to their guests.

If I could give a higher rating, more than 5 stars, I would because as I've said throughout my review, this place has been fantastic. I hope that everyone who chooses them based off of my review can have the same experience my wife and I had.