Brooke Salfelder

Review of Capital Ford

Good and bad experience here. Our sales person, S...

Good and bad experience here. Our sales person, Scott was fantastic, as for the other who helped us after bringing the vehicle back, less than stellar. Went in looking for a used minivan and they had a few to chose from but not on their lot so Scott offered to have them brought there. One was sold as he was asking about it and we then found another, a 2006 Honda Odyssey that he had brought in. They would not budge on the price he said, but then found a big dent on the back that was never in a picture. (it was POURING when I went so looked at in the garage there and they had the back open.) This was before the mechanic....
This van needs/ed 2 new belts as they were all cracked and also a new water pump and the passenger mirror put back on properly. Never mind the DVD player and Nav would not work but they would not take $ off for those, even though it was listed in the ad as working....We wanted to talk to Scott but the other gentlemen there said he could handle it, even though I did not want him too. We showed him the 2 sheets of what was wrong, the total to fix and asked if anything could be done. He looked at the sheets, said nothing of the major stuff and said the mirror could be fixed. But then asked if we really liked the car, it fit our needs, etc and did not see a big issue with the fact that it was not inspected properly before being listed a month ago at another of their locations. In a round about way they said those would not be fixed and did we want to find another vehicle....? We really liked this one, how it handled, had room for the family, etc but the fact that they would not change the belts and pump, which had never been changed on this vehicle was pretty disappointing. We would have paid asking price or slightly under w/ the non-working items is they would have fixed these issues, but it was never a question. Why would I buy a used car, that was under KBB, but well over the other 2 car pricing sites that needed $1000 worth of work before being stranded on the side of the road?! And why would I want to try to find another car in your inventory and have the same type of thing wrong that you do not want to fix? Bad business IMO, the car should have been properly inspected and made safe to drive before being listed for sale, not lets make some $ on some unsuspecting people. I am putting this out there so no one else buys this vehicle and PLEASE, have a used car inspected by YOUR mechanic before buying from them or anywhere else.
Our salesperson was one of the nicest I have met on a car lot and was willing to do anything for us to have a 2nd vehicle, but when your managers do not want to properly fix a car, help you out, OR even take the diagnostic sheet to show THEIR service department the issues, that is where I draw the line. I work in business and was taught the Customer is your boss, w/o them you do not get paid, but I guess here the customer is not their boss and they would rather have the next unsuspecting customer come in and buy it based on drive alone, so then then get stranded as these issues should have been taken care of 30,000 miles ago.