Vicente Cuevas

Review of Kenwood Inn and Spa

This property is absolutely beautiful, picturesque...

This property is absolutely beautiful, picturesque, and much better looking in person. It's a dream wine country weekend get away. The rooms were very comfortable, the fireplace worked perfectly (it does get very cold in this area) and the attention to architecture detail throughout the property goes without saying.

I do have 2 complaints, however.

Food....... Lack thereof.....

This property is VERY remote. The nearest city is Santa Rosa (a good 25-30 minutes away). Ubereats and Doordash do not deliver anything to this area (I tried). If you want "in room dining", the ONLY thing they offered were paninis and Salads. I had a MUCH higher expectation of "variety" when it comes to food in a property this Boutique and glamorous. I was expecting a choice of steak, pasta, anything but a measly sandwich and salad. It's hard to enjoy a couple of glasses of wine here because at some point you do have to drive to get real food and it's not around the corner, it's a good 30 minutes away. This was a major let down.

My 2nd complaint was Sam, the afternoon Receptionist. He wasn't entirely rude to us, but his lack of welcoming us, saying hello, acknowledging us, can be sensed. I felt like we were a burden or he felt bothered every time we approached him with a question or an inquiry. His replies were very cut and dry. I paid $1,000 to stay here 3 nights and i refuse to let his lack of welcoming customer service skills go unnoticed. It's not hard to do. But we can totally tell and sense his energy wasn't all there, almost like he hates this job lol. We had to figure out a lot of stuff on our own.