As my experience was bad as I losted my coin ticke...

As my experience was bad as I losted my coin ticket which was Andheri to sakinaka return was having the paper coupon
When I went to customer care office located attached to station I showed the coupon then also he refused to make a new token via this and he told me to buy other one what the use of the paper coupon then

Should take care of the passenger as his showing you the proof of paper why rejecting that