Emily Maldonado

Review of Sears Imported Autos, Inc.

I took my Mercedes in for service, when I arrived ...

I took my Mercedes in for service, when I arrived they checked me in and told me they were working on getting a loaner car, after a long wait they said they were out of loaners and they were waiting for a rental car to arrive. After waiting about an hour they showed up with a Ford Focus as a loaner car. I m sorry but Mercedes driver or Chevy driver, you probably don t want a Ford Focus loaner car! Next day they call me and say they have an hour of diagnostic into the vehicle and they need to put another 3 hours of diagnostic into it before they will know of it is covered by warranty so they say it will cost over $400 just to figure out if warranty covers the problem. I told them, no way, I would pick the car up and take it to another shop. Went to pick it up and drop off the loaner (they knew I was coming and had over 2 hours notice. When I got there I still had to wait over 30 minutes to get my keys as they were washing the vehicle. It was nice that they still washed it for me however I will not be returning here for service or a purchase. By the way, I have purchased/serviced 5 Mercedes from Sears over the last 10 years