We had booked the luxury room for a show we were a...

We had booked the luxury room for a show we were attending that evening and we live in MN so we only booked one night. For offering valet, there was not a valet person outside to greet and assist us checking in. When we got in the guy (didn't catch his name) was welcoming and nice in getting us checked in quickly.

The room was amazing and beautiful. I did NOT want to leave that shower and bath tub since it was a raining shower.

What made it go down hill was, the constant people banging on pails starting at10pm. We tried to wait it out and it just would not stop there was absolutely no way we would be able to sleep.

We were excited to get dessert from room service since the restaurant we went to didn't offer many options. The menu stated "new York cheesecake with strawberry sorbet" and "chocolate chip cookie with vanilla ice cream". We ordered both and also chips and dip the cheesecake was nearly just a pumpkin pie and when we called the restaurant they stated that they only have seasonal cheesecake. Why list that you have a new York cheesecake then? Or why didn't you tell us when we ordered? The chocolate chip cookie was 1 cookie broken into 5 pieces incredibly hard and the ice cream was 2/3 melted by the time we got it. The chips did not seem homemade as they claim. It was literally out of a box. The dip tasted like it was store bought and they just put green onion to make it look nice. Waste of $60

We decided to not stay the night and check out early that night. We went down and the staff on duty was a girl. She asked us why we were leaving early which we told her the room was amazing, the sound wasn't and the room service was terrible. she didn't really apologize but rather stood up for the restaurant stating the chips are home made, their food is usually really good etc. I didn't state much and I was still willing to pay because we ordered it. She didn't say it at the time, but when I got the email receipt she removed the room service charge which was nice.

Before we came down to the lobby, we called ahead to ask for valet to pull up our car. She stated it would be 5-10 mins. Ok no problem we were still packing up. We came down a out 7 minutes after that call and checked out. She took our valet card we typically give the person that gives us the keys back, but didn't think much of it. So we went to wait outside. My husband asked me to go ask her if we needed that card since we were waiting for about 10 mins at that point and no car came. So I went back in to ask and she's like "oh yeah you need your valeted car... Um yeah we don't have a valet person on duty right now... I guess I'll go get it" um what do you mean? We called over 20 minutes ago for it. You told me it was coming. It is advertised EVERYWHERE 24 hour valet service. And now you're telling me no one was going to get the car? She came outside about 3 mins later and told us that the valet guy didn't have his parking ramp badge so has to go ask security to get in and it would take a little time so we went to wait in the lobby. The car pulled up, and we saw it so we walked back out. The guy who brought it up didn't apologize for the wait or inconvience and stood there waiting for his tip. Didn't look at us in the eye but rather kept looking at our hands.

The room was beautiful and amazing. Best shower and tub. However, I will NEVER stay again.