The first room we were put in had dog hair all ove...

The first room we were put in had dog hair all over the carpet. The Sheraton Grand is a very busy hotel with tons of events every month and thousand of guests, I imagine the housekeeping service is stretched thin, especially around the holidays. Anyway, the dog hair was unsightly and I'm allergic, so I called guest services and told a nice woman the problem. She had a new room for us in less than three minutes. A man came upstairs to meet us and trade out our key cards. It was a quick and seamless solution.