V Iking

Review of InterContinental Jakarta MidPl...

This is a brand new Intercontinental hotel, conven...

This is a brand new Intercontinental hotel, conveniently located in the center of Jakarta and connected to a large shopping mall. The staff is very friendly and helpful, as everywhere in Indonesia. However, two things occurred that I never experience during my 200+ hotel nights per year. Firstly, I was asked to top up my credit card halfway through the stay. Many hotels ask a credit card deposit when checking in for cash management purposes, but I have never been asked to prepay more on the credit card halfway through the stay. The hotel rescinded the request after I spoke to the manager. Nonetheless it gives Intercontinental a bad image of greedy cash management, and leaves the customer with a feeling of distrust.
Secondly, there sometimes is a wait for breakfast. It was a Sunday, so maybe outside customer guests was the issue? No, according to the restaurant staff the hotel had high occupancy and therefore there was a wait. It is difficult to understand how you can design a brand new hotel and not dimension the breakfast restaurant appropriately.
Other than this the hotel is excellent, but I will try other accommodation at my next trip in a few weeks. There are many options, and Intercontinental Hotels should keep that in mind.