I currently live in Phoenix, AZ, and had a trip sc...

I currently live in Phoenix, AZ, and had a trip scheduled to Cedar Point in Sandusky, OH, from June 23, 2020, to June 30, 2020, for me and my two grandchildren which had to be cancelled due to the COVID 19 pandemic. Cedar Point did not open for business until July 11, 2020, for season pass holders and resort visitors.

I requested a refund from the merchant and subsidiary companies several times for the four charges from Cedar Point Amusement Park for the following amounts: $156.00, $156.99, $156.99 and $411.47. These charges were for three 2020 Season Passes and six 2020 Fast Lane Pass Upgrades.

I purchased these items on line on 2/17/2020 prior to knowledge of the upcoming COVID 19 situation. Once realizing that the situation was going to snowball into something that none of us were capable of understanding and because the tickets were not only for me but for my grandchildren of which I have no control over permission of their travel, I began my refund requests for all aspects of the vacation. My hotel deposit was refunded and my American Airline ticket purchases were kindly refunded. The only refund I have been unable to receive from this booking is the admission season passes and fast lane upgrades to Cedar Point Amusement park.

Their pan answer is we will extend the passes for next year. Well, I don t need the passes for next year, as who knows what next will bring. I understand that they are going through difficult times, but people that were willing to support their business are going through even more difficult times. If other businesses are willing to do right thing, why is Cedar Point/Cedar Fair permitted to keep money from a customer when their facility was closed during the time the customer was to visit?

Please read all of the reviews on ConsumerAffairs prior to making a decision regarding buying tickets or going to Cedar Point. You may not want to do either.