Jaynul Dewani

Review of Wyandot Lake (now Zoombezi Bay...

This is about customer service we received at tick...

This is about customer service we received at ticket window. My little boy received Zoombezi bay free admission coupon from Dublin Library for summer reading and he was very excited about it. We planned visit and bought ticket online for other family members. When we reached to gate, they said we have to stand in line to redeem the voucher of our little guy. so we stand in line for 45 mins and guy at ticket window said you have to buy ticket for redeem it. we said, we already bought a 3 tickets online however he said he can't do anything about it so we ended up buying ticket for my boy. He was very discouraged about all this situation. I'm Columbus zoo member as well as supporting them for many years. We felt that they need better customer service and smooth system to handle this kind of situation.