I have been here before excellent service. Called ...

I have been here before excellent service. Called to day to make an appointment said they had not gotten the fax from the doctor. Called the doctor where I was told I'm not the first person to call saying they hadn't gotten there fax it's a common problem. Now I have to go to them to make the appointment even though I have the order in my hand that I would show them the day of the appointment. I'm disabled and it's not easy getting places this is SO UNNESSASARY.....Who in this day and age doesn't have a working fax machine espicallly a business that depends on it or staff capable of making an appointment over the phone anymore...