Scheduled a service appointment for 11am and arriv...

Scheduled a service appointment for 11am and arrived 15 minutes early. The service person informed us the 30,000 mile service would be nearly 3 hours. We took advantage of their shuttle service to shop and dine. We returned at 1:30 to find out they were behind and they had yet to do anything to the vehicle . I live an hour out of town, just wasted 2 hours driving and 2 1/2 waiting to get a vehicle serviced that never happened. I would have given them 0 stars except Ron with the shuttle service was very good.