Nathan Wilde

Review of APS Financial

This is a scam company.

This is a scam company.


This is a copy of the letter I have sent to CashPlus after they locked me out of my account and shut my business down. Please note that they have stated that they cannot give me details of anyone to complain to. They also reported my previous review as being from a competitor so that TrustPilot removed it!! I have reported this to the financial ombudsman.

Hi.

We need to gain access to our bank account as we have been locked out. There are two forms of ID and proof of address enclosed as you have requested. Please re-open the account immediately.

This has happened because I tried to access the account using a new phone. It says as it is a new device that it will send an email to verify and that I need to click the link.

I click the link, it allows me in, but the next time I try to use the app it resends the email again, and I'm locked out.

Obviously there is a bug here, so I called your customer services to tell them and they asked me what the balance of the account is and what the last transaction was in order to pass security.

I explained that I am unable to access the account due to the bugs on the CashPlus app, so I am unable to check what the balance is or what the last transaction is. Obviously I can answer any other security questions, but if I don't have access to the account, I cannot access the balance or transaction history in order to give you this information.

From there the lady on the phone said I had failed security and has now completely locked us out of the account with my only option being to send in two forms of ID to this freepost address which will take a minimum of 10 days.

I find this amazing, because if I am locked out of the account because your app isn't working, then how am I supposed to be able to tell you what the balance of the account is?



I asked the customer service guy who I can complain to, but he said because I haven't passed security, he can't tell me who I can complain to.

PLEASE can someone take a look at the information requested that is attached with this letter and re-open our account ASAP as we are losing money every day this goes on as we are unable to take any payments.

Kind regards.

EDIT: Thank you for the reply, but I have no missed calls. I've tried to call you on the number you left for me. That's the standard customer services number and I was stuck on hold for 30 mins before giving up......

Do you have a direct number? This issue is still ongoing and needs to be fixed ASAP.

EDIT: 11/05

Still no response from CashPlus. Still no response to complaints, account still locked. Cannot get through to anyone. Have sent 2 forms of ID many times. Have not received any response. DO NOT USE CASHPLUS.