Randy Newhouse

Review of Phoenix American Insurance Com...

I have extensive experience working with aftermark...

I have extensive experience working with aftermarket warranty providers and work for a repair shop with hundreds of 5-star Google reviews. We have dealt with Phoenix and without question they are the worse we have experienced. It was one hoop after another to claim approved - They said one thing and then all of a sudden additional inspection / tear down was required after reporting findings as now that was not enough. Once we were able to get approval and the repair completed, more hoops to jump through to receive payment. If you are a shop reading this - RUN AWAY - no matter the service you think will be approved it is not worth any amount of money to deal with these greasy cheats. Every person and department I have spoke with is expertly trained to deny all claims / accountability and fabricate INSANE requirements not stated in the customer service contract. If you are a customer reading this I hope you haven't already purchased a contract, I truly hope. If you HAVE purchased one, I sympathize with you as you are probably reading this because you are in the middle of an awful transaction - It will only get worse.