I went in to purchase a used Jeep Renegade. Price ...

I went in to purchase a used Jeep Renegade. Price on the website was $14,846. Disclosures per the dealer website " Advertised Price Excludes Tax, Title, License and Documentary Service Fee." Test drove it, liked it, went inside to write a check and be done. When we got to the desk, the salesperson handed us a paper that said it would be $21k. Besides tax (~$1200), title/license (~500) and document fees (~$300), there was also a "Pro pack" and "Reconditioning" fee. The pro pack was effectively a one year extended warranty, which we did not want or request, and the Reconditioning Fee was the charge for the maintenance they had performed on the car.

Neither the Pro pack nor the Reconditioning Fee was disclosed on the website, and although we didn't want the pro pack, we were told that since they had already done some of the service, it wasn't optional. We were also told that since they were a Union shop, the Reconditioning fee was not able to be removed, and couldn't be in the original price due to Union policy.

They tried to charge us ~$4000 for undisclosed fees, and blame it on the unions. They could provide no explanation why it wasn't on the website, and the best they could do was remove the pro pack, but they couldn't remove the Reconditioning fee, since that was due to the Union. The "final" price they offered us was ~$18,500, which is still over the advertised price and disclosed fees.

Obviously, we walked. This experience was unacceptable in every way, and is deceptive at best, bait and switch at worst.