J

Jeanne Parra

4 years ago

We bought our 2016 Ford Edge 6 months ago from thi...

We bought our 2016 Ford Edge 6 months ago from this dealership and the purchase went smoothly. We checked the Carfax and they replaced the transmission 1 month prior, which should have been our first red flag. We are now having to replace the engine on a 4 year old car, that we have only driven about 2000 miles around town. They sold us a lemon. We completely understand the risks of purchasing a used vehicle, but this is ridiculous. I called the GM at Sill TerHar Motors at the advise of our mechanic and expected at least a courtesy call back. There was no acknowledgement of my call at all. Very disappointed in a dealership we thought was very reputable. Also very disappointed in the Ford product. We went out on a limb to purchase a Ford, will never do that again. Lesson learned...stick with what you know and trust.

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