**UPDATE** My problem is fixed now. Thank you for ...

**UPDATE** My problem is fixed now. Thank you for the quick response on facebook and yelp. I only hope that people answering the phone become more empathetic towards patients who need help and actually look at their files before they give an answer.
I'm very dissatisfied with your service. I called for a refill for my debilitating eye pain and every time I call I get different answers while the refill never gets approved. When I see the doctor in person everything is ok, but otherwise I feel mistreated on the phone. I wonder if you treat all patients this way or if there is something specific about me that you don't like.