Recently, I had 5 separate phone conversations wit...

Recently, I had 5 separate phone conversations with the support service of iiNet, to resolve what had been an ongoing problem since I signed up to their NBN service. It was correctly diagnosed that my Wireless USB Adapter was the reason my internet was frequently failing, & that the solution is to buy a Network Adapter card for my hard-drive.
This might seem a simple & straight-forward diagnosis, but in my own opinion, it only seems so in retrospect: that is, because for a long time, it had been bewildering as to what was the problem; & a previous person from iiNet had recommended instead an ethernet cable.
Aside from their expertise, it was also the willingness of iiNet to help that impressed me, as they could easily have dismissed my problem as not their concern.
Although not yet signed up for the TV streaming services, I was also motivated to choose iiNet because they seemed to offer a more
culturally sophisticated variety of streaming content.
For all of the above reason, I happily recommend iiNet.