Chad Van Alstin

Review of Solstice Benefits, Inc.

UPDATE: After posting this review, Solstice worked...

UPDATE: After posting this review, Solstice worked with my dentist to have a check sent to me. Was I refunded the full amount I paid? No. I'm still out $46! It's kind of funny, but mostly infuriating. However, I'm done calling at this point. I received more than I ever expected to.

In the end, there was no malice on the part of Solstice, just incredibly poor customer service and a whole lot of confusion. If not for this review, I would never have seen a dime. That is certainly not OK, and I hope they improve the process for future customers.

I have edited the below review in an effort to stick to the facts. I'm keeping the rating the same:

It's been nearly a year, and I'm still waiting for them to send me a $192.00 check for services I had to pay out of pocket, despite them being covered. I call once a month -- and wouldn't you know it, that check is still coming! They just need to get approval to re-issue it!

At least, that's what I was told 6 months ago. Then 5 months ago. Then 2 months ago. And once again today, when I called just now. It's still being processed! That check is coming!

Allegedly, Solstice sent the original check (again, this was a year ago) to me instead of my dentist by mistake -- whoops!

I never got it, though. Six months later, the dentist didn't receive a check either, and I was forced to pay for the services or have the bill sent to collection.

So, I paid it. And I'm still waiting for Solstice to refund me. But don't worry -- any day now, it's coming! I may have to wait another year, but I'm assured it's coming!

I donated money to them for absolutely zero benefit. It seems many others have had the same experience.

It is my firm belief that Solstice only stays in business because penny-pinching employers want to create the illusion of providing their employees with so-called "dental insurance". In reality, all that's being provided is another pay deduction.

Honestly, dealing with this "company" has been so bad that I can't help but laugh. Christ will return before I get a check in the mail, that much is for certain.