J

Jenna Ricker

4 years ago

We stayed at the Molly Pitcher Inn and enjoyed a l...

We stayed at the Molly Pitcher Inn and enjoyed a lovely swim and evening out in Red Bank. Later the same day we checked out, I realized I'd accidentally left my garment bag with some nice silk blouses in the closet of our room. I immediately called, was transferred to House Keeping where my only option was to leave a message. I left a message with all the details they would need. I called back the next day, again was transferred to house-keeping. I was told that no garment bag had been found or placed in the 'Lost and Found' and that they couldn't look in the room at that time because guests were currently occupying it. This was within 24hrs of having left the Inn. I was told they would look in the room as soon as they got permission form the current guest and call me back. I was never called back. I continued to call twice a week for a month after. No call back. I finally insisted that someone other than housekeeping assist me. When they did (after being transferred around to a few different employees), the employee said she'd personally check on the situation and call me back. She did, and it appeared the garment bag was never turned in. So, the only logical answer to that was that someone took it- whether a guest or an employee- and while that stinks, what was really upsetting was that it took far too long to get this information. That I had to insist on someone else actively answering my concern was a huge disappointment, and that no one called me back via their regular chain of command has left me with a very sour taste for this establishment. Unfortunately, I would not recommend staying here as a result.

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