Bought a new 2014 Cherokee Trailhawk here. Absolut...

Bought a new 2014 Cherokee Trailhawk here. Absolutely love the vehicle, hate the dealership (service department, mainly). Here's why:

I have been changing my own oil in all my vehicles (and doing other stuff like plugs, wires, brakes, rotors, etc.) for about 30 years. It's something I enjoy doing and it gives me confidence that the job was done right, because when I do an oil change, I do it right. It's really not hard at all. Hell, a monkey could do it.

Sadly, I cannot say the same for the dealership from which I bought my Trailhawk, Superstition Springs Chrysler/Jeep in Mesa, AZ. I highly recommend that you avoid them for this function at almost all costs. But for the love of all things, never, ever take your vehicle to a Jiffy Lube or equivalent. They do not care about you or your car. Only your money and putting it in their pockets.

I was told that to retain my 'hawk's Lifetime Drivetrain Warranty I cannot do my own oil changes. This was something I wasn't very happy about and expressed this concern to the salesman, who immediately shucked it off with a snort and changed the subject. After taking it to the dealer for its first oil change recently, I regretted it after I drove away just to discover they hadn't reset the "Oil Life" meter. I drove back and a kid reset it for me (ACC mode, press accelerator 3 times, hold on the 3rd he said). Unfortunately, this was just the first thing they couldn't get right.

They were also to set the tire pressure and rotate the tires. I numbered the tires to make sure they swapped them, and they did. But when it came to setting the pressure accordingly, they failed miserably. When I took it in the tires were all at about 32psi because the weather has cooled down a lot. When I checked them after the visit they were 47, 35, 39 and 41. I fixed that myself and hoped that they had at least put synthetic in (as they said they would) and that they actually changed the filter and replaced the engine shield and all was clean, etc.

Tonight I checked the oil level to make sure it was right and it's about 3/4" above the top fill line. Anyone who knows motors knows that overfilling engine oil is as bad as not filling it enough, if not worse! Now I have to figure out when I can crawl under it so I can drain just the right amount. And no, I will NOT take it back for them to "fix"! They had their chance to do it right, and they blew it. But it doesn't end there.

There is oil splatter all over the top of the engine (a small pool of it in the intake manifold, which is too far to reach to remove). It even splattered on the radiator shroud and a number of other things. The tech apparently thought that wiping away what could be seen on the surface was good enough.

The engine shroud is all scratched up thanks to the moron tossing it on the ground or work bench. How hard can it be to change oil in a freakin' shop designed to change oil!!?!?!?

I'm f**king pissed, to say the least and will never, ever take any vehicle to their service department again, nor will I ever buy a vehicle from them again. How can anyone expect their drivetrain to last a "lifetime" with sh!tty service like that? How can I even trust that there is a new oil filter in there? How can I trust that there is synthetic oil? I can't. A company that services vehicles as a profession - especially a dealership that claims to be so pro and top-notch - cannot expect to retain customer trust or loyalty with this low level of service. It's pathetic.

Anyway, that's my frustration. I will do my oil changes myself from now until I can no longer. F**k their "Lifetime Drivetrain Warranty." If something broke down they'd probably tell me it's not covered anyway. I feel so violated. :(