Ordered spare parts for my Austroflamm Rika Esprit...

Ordered spare parts for my Austroflamm Rika Esprit through Eurostove. Service from the company is good but the communication is not. The parts took a few months to arrive from Austria which I expected, but from the point of trying to place the order, requesting an update on the order status to advising that some fire bricks were chipped on delivery, I have had to chase up every time!