This hotel is old and desperately needs renovating...

This hotel is old and desperately needs renovating. Carpet should probably be replaced. The elevators have funky odors, too. Our room's AC was hardly working. We informed the front desk and was told the engineers would look at it immediately. What did said engineers do to "fix" the problem? Well, it was never fixed and all they did was lower the thermostat to the lowest possible temperature - which did not fix anything. The room was still muggy and warm. Also, when we called to ask which train station to get off at for the Dart Rail, the front desk failed to tell us it would still be 2.5 miles from the hotel. Did not offer the hotel shuttle service or any other options. Aside from friendly staff, there wasn't much to enjoy at the Crowne Plaza.