Lisa S

Review of PeaceHealth

Love the staff there. Been to the family practice ...

Love the staff there. Been to the family practice with my kids, and my parents and brother go there for their medical needs. The only issue I have is with the pharmacy. My children are double insured and they sometimes refuse to even bill the primary insurance so that the secondary insurance kicks in. 90% of the time, the primary covers all the cost. Very rarely does the secondary have to be used but I never get a bill. So when they just ask me to pay up front in cash sometimes or send me a bill I know they didnt attempt to bill the primary. Then they won't listen. So I ask the insurance to call them and explain it to them so I don't get a bill. The primary insurance holder is an employee for one of the largest medical and insurace providers in the PNW so it's better than insurance sold to the public. People assume it's the insurance sold to the public. No matter what, there has to be an attempt to bill the primary. My daughter had the stomach flu and needed meds to stop her from throwing up. It was pay in cash or transfer the prescription to another pharmacy which takes 24 hours or more. Luckily the urgent care gave us extra meds to last a couple days. Never again.