Denise H

Review of PostcardMania

I'd give them zero stars if it was possible.

I'd give them zero stars if it was possible.

This company has a revolving door of people who handle your account. All the functions are totally silhoed so you have to waste a ton of time talking to this individual about this aspect of your mailing and this other person about another aspect of your mailing. Hello - get account managers.

When you call, none of the reps are ever available so you are forced to leave voicemails and wait for them to call back.

You have to ask for things multiple times - or worse - they have to go to their "supervisor" - who you cannot speak with. This process of them going to their "supervisor" takes days and then you'll need to hound them for answers because you cannot get what you need without a 48 hour turn around.

I've asked for reps to at least check back with me within 24 hours to give me status on things - without success. (I won't name names because I feel this is a company culture problem vs an individual person problem).

Their voicemail system runs you in circles - I just got disconnected by their auto-answer system when I selected "0" for operator.

There has got to be a better way - this company will suck up so much time for postcard mailings that net back about 15 responses for 5000 cards - that I would say it is not worth it at all.

You can do a thousand times better just investing your money into a properly structured and run ppc campaign.

Which brings me to the online portion they sell with the postcards.

3 words - DON'T DO IT.

They auto-renewed us for this product, which we did not want in the first place. I believe we paid about $1500 for this service with our first mailing the online ads netted 42,000+ impressions and 10 clicks. Total waste of money.

Our campaign with them did not return positive ROI (we did not get back the thousands we paid for our mailings) and the terrible phone system and lack of single point of contact (or contact who does not call back or do what they say they will) makes this a bad marketing spend.

The only thing postcard mania does quickly and diligently - is call you to get your credit card number for payment. Don't do it. If you're going to use them - pay by check.