This is the second time in one month I have had to...

This is the second time in one month I have had to bring my father's dog here for him. BOTH times they would not allow me to drop off his dog without my promising to stay in the parking lot despite my having my cell phone with me for any consultation. THREE hours each time. I find this so rude. My time is just as important to me as their time is to them. This is a terrible way to treat customers. 6 hours I'll never get back. AND the temperature was 80 - 90 degrees so the car was on the entire time. There is absolutely no excuse for treating customers like this. Never have I ever.