Wesam Achrafi

Review of Takaful Emarat-Insurance (P.S....

They deserve zero stars. I bought a premium insura...

They deserve zero stars. I bought a premium insurance for my dad this year who was later diagnosed with nuerodegenarative illness. Takaful have unlawfully refused to pay the claims and provided no basis for their decision. I dealt with their senior customer manager Sofian, senior claims manager John and their head of medical Samah who failed to present any evidence for their decision. They came across as an amateur company with no qualified people to make decisions on medical claims (no doctors!). Their decisions were made on commercial basis and they are profit driven, not based on integrity and consumer right. I am reporting them to the DHA. If you want a professional insurance company then avoid Takaful. Honestly avoid this amateur company, they will decline your claims at every possible chance and you will only have a terrible experience with them. They provide inconsistent quality, you just never know what decision they will make, it depends on the person handling it!! no objectivity! They once approved a direct claim I made, then they refuted the decision and didn t provide any basis! You d rather pay a little extra for more professional companies and get a good level of service for your health insurance. Terrible company, shame on you.