William Archer Review of Bob Brown Chevrolet
I'm giving five stars because of salesman Mike Hol...
I'm giving five stars because of salesman Mike Holzman. I threw a rod on my C5 Z06 and Bob Brown was the only dealer in the country at that time that had the combination of options I was looking for in a C7 so I negotiated by phone and flew from Los Angeles to inspect and drive the car. Mike went above and beyond the call of duty in multiple ways including picking me up at the airport, taking me to the dealership for the inspection, taking me to my hotel, bringing me back the next day to conclude the deal, taking me back to the airport and later coordinating with the shipper. On top of that, after Mike dropped me off at the hotel after the test drive, I discovered my wallet was missing and called Mike, who drove all the way back to work to find it (I inadvertently left it in the C7 after the test drive) and brought it back to me at the hotel, which was a lot of driving, especially given that his work day was already officially done and I was not staying anywhere near the dealership. Mike never complained and was in every way, from my first call to the last, cheerful, professional and a pleasure to deal with. He is really a credit to the dealership and to Chevrolet.
My only complaints about the experience had nothing to do with Mike. Someone above him who I had to deal with about the paperwork almost lost the sale by not understanding the dealership's own paperwork and when I got to Iowa I discovered that the car had about 500 more miles on it than advertised. I suspect that someone above Mike was using it as their personal car and racked up the miles during the short time I was dealing with Mike before coming to Iowa as it would take a lot of test drives to put 500 miles on it. That was not cool but I do not believe Mike knew about it and I'm still giving the dealership five stars because Mike alone deserves 10 stars. As crazy as it might sound to fly from LA to Iowa to by a car, when I'm ready for a new one, I would seriously consider going back just to deal with Mike.
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