I tried to cancel a pre-paid reservation 4 days pr...

I tried to cancel a pre-paid reservation 4 days prior to arrival. Paper clearly states if
you cancel 1 day before reservation by 4 p.m. you will avoid a penalty of one nights room and tax. They lied. Very shady business practices. They refuse to refund.
I would never entertain the thought of staying at such a place again. Rip-off.
Debbie