Well i am in the no column! For this company

Well i am in the no column! For this company
They have phoned constantly over the weekend about providing a CPM for the wife..at NO time did they identify who they were.. I called the number given this a.m and when i asked if they had got pre auth, the lady said No.
I was then informed that they bring gear out and then see if they can get auth. I was told that they cap at $250 but could run to $5000.
I then was told its my job to call ins company. I did by the way, and they had NO record of ANY contact!!!
I complained about this to hospital case manager who then has allowed them to twist the argument to me not wanting to deal with the copay..and they were going totell the doctor its me that cancelled the machine because of the copay..RUBBISH!!! If this is the way this company wants to do business... GO AWAY...