The one-start rating is for the ER. My mother has ...

The one-start rating is for the ER. My mother has been to the ER several times in the last 2 years. There are a few good nurses, however, there are some HORRIBLE nurses that need to be removed. What makes this worse is the lack of cell phone service and ability for family to stay in the ER with loved ones. This opens the opportunity for nurses to abuse and mistreat patients. Even if other nurses or doctors witness or hear of the mistreatment, no one is willing to address it. Going forward, I will either send my mother to a different hospital or sue when she is mistreated again. I am tired of it and there is no excuse. We have been to other floors for multiple days and everyone was so nice. **BEWARE LEAVING YOUR ELDERLY PARENTS ALONE IN THE ER!!**