I wish I could give ZERO stars for the joke of a c...

I wish I could give ZERO stars for the joke of a customer service I have experienced so far. Ordered something back in November, delivery to my home wasn't able to complete - amazingly, nobody at the company seemed to know who their partner courier was in a different country and couldn't track the shipment. Needless to say the merchandise was returned to their warehouse a month later.
After a chain of 15 emails and always having to send 2-3 emails before receiving any a reply, I am STILL WAITING for my refund, it has been over 3 months now.
I used to like the products they offer but with this kind of negligence and attitude towards a customer I will never be buying anything from them again.
Where is my refund Nobodinoz?????????????