I have been consistently receiving download speeds...

I have been consistently receiving download speeds of around 1-3 Mbps for the last 2 weeks. I have called multiple times and been given the same "we are looking into it" message for about the last week and a half of these two weeks. These speeds are not good enough to play any online games and barely qualify to do anything more basic than loading a simple web page. Pavlov Media has been a terrible experience over this time as this barely qualifies as internet as all. Just as an anecdote, my parents' rural house had higher consistent speeds than this about 10 years ago.