Connie Campbell

Review of Quality Inn and Suites Highlan...

We really enjoyed the large indoor swimming pool.

We really enjoyed the large indoor swimming pool.
However, when my husband arrived home, he realized he had left some clothing items in the room at the Clarion. He immediately called and they said that the clothing had been found and they would hold these items until he came back to retrieve them. My husband explained that we were hundreds of miles away and would not be returning for a LONG time. My husband offered to send a check to cover the cost of shipping the items to us. They said they did not do that. My husband called repeatedly to speak with the manager about the problem, but the manager never returned his call. We finally figured out a way that another person could get the clothing from the hotel and then return the items to us. The hotel said that the clothing items were no longer at the hotel. They basically said it was our problem all along and they were not responsible. This is a matter of servicing the clientele for the hotel...something that hotels pride this themselves with. So we called the national Clarion offices and were told, in not so many words, that they did not care either. So...be very careful when staying in a Clarion hotel, which I would not recommend. They care very little about the service they provide.