Paul Brake

Review of Johnson-Sewell Ford/Lincoln/Me...

I did extensive internet research to find the vehi...

I did extensive internet research to find the vehicle I wanted, and found it at Johnson Sewell. I filled out the info request form online, and was responded to via email, and a voicemail from a sales rep, Kyle Roberts. Kyle responded with just the right amount of proactive information and contact, but without being pushy or intrusive. As a result, I drove up from San Antonio to see the vehicle. I had also filled out a vehicle trade in form and a preliminary credit form, in case I ended up purchasing the vehicle. In each case, J-S handled the reponses promptly and made me feel like the transaction would go well. I drove up, met Kyle, test drove the vehicle, which was as described, both online and in conversation with Kyle, and purchased it. The trade in of my old vehicle and the loan info for the new one went without a hitch, as predicted in the preliminary work. This has been by far the most pleasant pre-owned vehicle purchase I've ever made, with courteous professional service from Kyle, to the finance office, to the other staff I had contact with. I will definitely refer friends and family to Johnson Sewell for future vehicle purchases!