Tanya Roney

Review of Chateau Elan Winery & Resort

This was our first visit and I had high expectatio...

This was our first visit and I had high expectations. Also, I m an easy going, no fuss kind of person so with that said, it was hard for me to leave a not-so-good review.
I ll start with the good experiences... the front desk was nice, the first room was clean, (had to move bc there were spring breakers partying it up in the adjoining room) the golf course was well maintained, and the massage by Patti was AMAZING (I had a deep tissue and she gave the BEST massage EVER)
The negative s: room service is overpriced for the quality ($80 for cold powdered eggs and bacon), our experience with our first meal at Versailles was terrible. They were running on a skeleton crew and our server was so in the weeds that he forgot about us several times. Food was subpar, at best. Also our server didn t understand what we were saying or have a good understanding of the menu (being that I managed a restaurant for years, I try to be as low maintenance and forgiving as possible, but this was bad. ( I have an allergy so it s important that I know what ingredients are in my food).
The pool was nice but they only had one waiter for at least 50 people. He was exhausted and over it. Simply annoyed when we asked for something. Get there early! First come first serve pool chairs. Drinks were pretty good though.
On the positive, everyone at the pool was great about social distancing-very respectful of space. It was clean too-which is a big deal for me. Again, I wanted to leave a better review but when you spend $1000.00 for one night stay you expect higher quality and service.