john carney

Review of Boca Raton Walk-In Orthopedics...

We were thrilled to find this practice, when my da...

We were thrilled to find this practice, when my daughter fell and we feared she broke her ankle. We were there the moment they opened, and they took her in almost immediately. We were very grateful! Due to COVID, I was not permitted to accompany her inside, which I understood. My daughter really liked Dr Provo, however, I feel this was a complete disastrous experience, and we got absolutely nothing for the $450 it cost us. The front desk girls are rude, and robotic. Upon arrival, we were told they do not accept her insurance, so I agreed to pay cash. They ran my credit card prior to being seen for the visit $300. They took x-rays, and the Dr said he "could not tell from her films if she had a fracture or not, or if what he saw was a previous fx, but he went on to inform her that hers was the "most unusual foot xray he had ever seen" describing bone loss and other concerning issues. He then remarked "Concerning, but I don't think it is cancer"! Upon leaving, I was once again asked for my credit card to charge the boot they prescribed. Why they collect first, and then again for any additional charge is just ridiculous, rude, like they are afraid you will be treated and run out without paying.....all while I am giving my credit card number over the phone because they wont allow me inside, I sure did not feel comfortable reading out my card number, twice. When my daughter went to check out, she requested a copy of her invoice, which lists treatment codes and service and description, etc., however, we were advised that they do not offer anything upon leaving,just my CC receipt, and would be "sent to us in a few days" we should call them and requestagain in a few days, if we wanted it! So, 20 minutes of care, $450 out of pocket, and they don't have the courtesy to provide a detailed invoice upon checkout, so we can try to be reimbursed from our insurance company! I have never been to a physicians office that refused to provide a detailed invoice at checkout. So, we need to wait to be reimbursed, yet, they charge cards multiple times during one visit to be sure they get paid! I then asked for a copy of her x-ray be sent, based on the scary report the doctor discussed, and they told me I would have to drive back and pick up a hard disk, but I would need to pay for it $15.00 because they do not email films. How absurd! I work for a physicians office and we email films all day long both in and we send films out, to radiologists and to referral doc's! We waited a full week to receive our invoice and x-ray report, five days, and in the report the Doctor diagnosed a fracture, none of the ambiguous thoughts he had during the time of the visit, and absent entirely from his report of her films, was any mention of the reasons he felt they were the "most unusual foot film he had ever seen", not a word mentioned about the bone loss, the mass, or spur in the center of her foot, and a host of the other things of concern he remarked in person to the patient! We waited a week for that report so that we could get her in to be seen by an ortho to look at all these radiographic findings we were told about, and a week later when it arrived, it had no mention of one of these issues that he so scared my daughter about! Complete waste of time and mone, in my opinion!