Horrible customer service. I tried to return a tro...

Horrible customer service. I tried to return a trolling motor that was unused and unassembled. The store manager insist that it must be returned online to get credit back to my credit card. I checked Dick's Sporting Goods return policy and it states most item can be returned to the store even if purchased online. Only exceptions are firearm and ammunition and gas and electric powered scooter. No mention of electric trolling motor anywhere on the return policy. He tried to find where I can't return electronic and gas motors but couldn't find anywhere that it states must be returned via online only. Another employee said it's because they don't sell those item at the store. Well I walked back there and there was the EXACT brand and model number of the same trolling motor. Manager finally gave in and said he'll do this one time as a courtesy. Courtesy my ass. I'm just asking him to honor Dick's return policy.