I never write these reviews because I feel that ho...

I never write these reviews because I feel that hotel preference can vary so much by the individual, however in Park Vista's case I need to leave this review. We had to stay here as all the hotels in Gatlinburg were at max capacity this weekend for New Years. It was about 250 a night. For that much money the pool was the best thing I can recommend. We were not able to check in on New years eve until an hour or so after check-in time. Things happen and I understand that, but for the rate we paid we should have been offered something - breakfast vouchers, dinner voucher, a % off our room - something for the inconvenience of having to wait on the hotel to be ready to do what a hotel does. The lobby was full of people being patient but also being told to go eat dinner and come back.... which on New Years Eve in Gatlinburg is easier said than done. Then when we got to our room it was just a room. Nothing awesome. Nothing worth 250 a night. Small, not super clean, drain flies in the bathroom etc...Heat inconsistent. We never complained because it wouldn't have done any good. The next day we had no room service until around 4:00 in the afternoon. We had been out all day and came back to a mess, no towels, no clean sheets. Again- for 80$ a night - no problem - but for 250? No way! We called and asked for new sheets, but they never came. The next day as everyone was checking out - people were waiting at elevators for 15 -20 minutes or more without any way to get out of the hotel. We took the stairs. Again all of this is not a problem, we were in good spirits, but in my opinion this hotel is absolutely not worth the money. You can stay anywhere in Gatlinburg with an indoor pool and most places have many more amenities and better service. In my opinion, the Park Vista is to overpriced for the actual experience and under-staffed. They were at the peak of their seasons, but management should have hired more house keeping and staff just for this week if need be to make their guests want to come back for future visits. My opinion may not hold much weight as I am more inclined to look for a clean but lower end hotel, but this experience actually just reaffirmed that more money does not always equate to better.