How should a patient in the MHH feel good, if it i...

How should a patient in the MHH feel good, if it is only muted and sharply reprimanded by the employees in an impossibly harsh and authoritative tone! So happened several times at the reception in the eye clinic. It is already sad. , today I would almost turn around on my heels and leave before my appointment. With all understanding of congestion with so many patients, one can not deal with the patients. At least the doctors and assistants are very friendly ...