This place's customer service is literal hot garba...

This place's customer service is literal hot garbage. It's a shame because their business model is strong - sell used cars no more than 3 years old with no more than 30,000 miles at competitive prices. But there's always a catch, right?

To put it lightly, this place is a cattle call. The sales manager or whoever you work with is often juggling 3-5 customer groups at a time, so it's not uncommon to wait for 45 mins to an hour.

Additionally, you are forced to use their financing options, which are no small percentage higher than most places. Gotta get those kickbacks, am I right??

When we expressed interest in leaving after they wouldn't budge on the price, the sales rep insisted on bringing out a finance guy to "explain the numbers for us". Boy what a condescending "gentleman" he was. After trying to wheel and deal us with his slick tactics to no avail (getting more forceful, aggressive, and angry with each minute we talked), he abruptly rose out of his seat, bid us a snarky "adieu", and left.

So did we, and we went a few miles down the road and got the same vehicle, 2018, with no miles for about $2000 more, which we happily spent on a customer service team that was happy to have our business.

In short, I wish I had visited this place 0 times instead of once.