Justin Nash

Review of THE ARCHERY SHOP LTD

This was originally a 1 star review but upgraded t...

This was originally a 1 star review but upgraded to a 5 star review due to the owner's excellent, personal response to my issue!!! Could not have asked for a more attentive response and action.

Ordered a new plunger and rest which was damaged and the plunger missing (UPS's fault). Whereas I was not particularly pleased with the initial response from the Archery Shop - lack of appreciation for the urgency in getting a replacement sent (which was not in stock unfortunately and needed to be dispatched from their warehouse in the Netherlands) / or my suggestion to upgrade to a more expensive plunger where I paid the difference, I was left feeling the item would not arrive in time and as this was bought as a birthday present this was not good!!!

Carl, the owner, personally rang me immediately upon reading my original review and promised to rectify the situation which he did.

This to me demonstrates the benefit of ordering from companies like the Archery Shop who really pay attention to what their customers say!