Booked a round the world trip through Carlton Leis...

Booked a round the world trip through Carlton Leisure and then got stuck abroad after the first leg due to Covid. Offered no support or help getting home and after months of trying to get a refund on the remainder of the flight they have gone absolutely silent and will not refund us what we are due. Note for anyone thinking of booking with them - their call centre is not based in the UK (I think its based in India) and they are absolutely useless and unhelpful. Impossible to talk to anyone with any authority. They have taken and pocketed our money and despite the law being on our side will not refund us. DO NOT USE. Always book direct through the actual airline as you are offered far more protection and recourse to action.