Jonathan Lane

Review of Beaman Automotive Group

I've updated this review after receiving my car ba...

I've updated this review after receiving my car back. I've historically had good experiences at Beaman Buick service. But my experience in July 2020 wasn't up to par. The shop cancelled a scheduled pick-up the morning of my appointment, so I had to scramble to figure out how to transport my car to the shop. Once the car was dropped off (I had to have it towed in), I was promised certain repairs would be completed within a day or two, and they weren't.
The most frustrating part was that I wasn't provided regular updates about the status of my car. That's especially frustrating given that I had to re-arrange my schedule for however long my car was in their shop. When I called the shop myself, I was put on hold for anywhere from 10 to 40 minutes. Some questions that I asked one of the assistant managers (about how much my repairs will cost, or why I'm being charged for parts and repairs that do not seem to work) required that they put me on hold again to find the answer. And sometimes whomever was managing at the time simply didn't know the status of my job. Communication and record keeping in the shop seemed lacking.
Ultimately, I did get the car back in working order, albeit days later than expected. As I mentioned, most of my experiences at this shop have been very good. So, I'm hoping this one was just an aberration and not a sign of how things are now.