I have never posted a review online for anything, ...

I have never posted a review online for anything, ever.
I honestly don't know where to begin. Hands down the single worst interaction I've had with any public office anywhere (have lived in multiple countries and States). Toxic culture among the staff. The public are treated as if they are a nuisance who get in the way of the office staff doing their job. Extremely rude. Some basic customer service training would go a long way. The problems here are symptomatic of how the agency is run. Just shocking.