Please note that I have only been to this location...

Please note that I have only been to this location once, but I have been to the Mississauga location numerous times. Since they have 2 buildings at the Toronto location, one for sales, one for rentals. I'll separate my review. I give 3 stars to the Rental department and 1 to Sales.

For the rentals, the service was fine. People were friendly, although not overly swift. The main reason for the middling review is that they are not open Sunday, which is silly in today's day and age. If you have a rental price specific for WEEKENDS, I should be able to rent or return that gear on Sunday, not Monday. And if you don't want to open for the full Sunday, fine. But open for a window of say 10AM-2PM so people can do returns. Since you have a dedicated building for rentals, this is a feasible compromise.

As for the sales side of things, you would think the level of service from the flagship store should be at a minimum on par with one of the satellite stores, if not better. Boy, was I wrong. It takes a lot to irk me and this store irked me big time. I've gone to the Mississauga location numerous times and have nothing but praise for those guys. AND they're open Sundays! The Toronto location however...

- Got there at 1PM on Saturday and they had 2 people in the photography section, one of which was there just because he had to pick something up on his off day and quickly dealt with a customer to ease the congestion. Once left we were down to one.
- The rest were on lunch. All at the same time (except for the aforementioned one guy)
- Guy there on his day off made a call to the manager to get somebody into the photos section stat before he left (props to this one guy).
- After 20 minutes of standing there, second guy shows up to help (I'm in a semi rush at this point)
- I ask for 2 items (wireless remote and a flash bracket). Now, you would think that a specialized store that's been around for almost 40 years would hire dedicated expert staff. This guy A) didn't know where anything was and B) had to go on the company website to find out the various brands they carried. Seriously?!?
- 10 minutes later he couldn't find anything and I left empty handed as I had to go. And when I said 'don't bother, I have to go', the guy couldn't care less.

I expect this kind of thing from a big box store that sells everything, not a specialized store where you pay a premium price in the hope of getting a premium product and premium service. If people want to go to Vistek, please make the drive to their Mississauga location. Night and day better in all respects.