Jessica Vilca

Review of Advia Credit Union

Great rates on my loans, but the website is absolu...

Great rates on my loans, but the website is absolutely horrible. I've had my loans since Jan and I couldn't figure out how to make a simple payment or what my due dates are online...and I'm a Marketing professional, that says a lot. I've had to call in to make them monthly. Today I spoke with a representative that was able to help me navigate the site. Please invest in a better web design company. It's really one of the most crucial things customers look for in a financial institution. I would not recommend this as a first financial institution for anyone, because it would confuse them too much. Unless it's your only option. Make online banking, simple and user friendly for everyone. I can't imagine someone not as tech savvy trying to navigate the website.